Frequently Asked Questions
Below is a list of accepted payment options:
Cash on Delivery
PayPal
Billease
Secure Payments via Paymongo Credit/Debit Card (Visa and Mastercard)
Yes, you may request this directly through our customer chat support team.Please note that the shipping fees will not be updated even if we merge your orders into a single parcel.
Expect your order to be delivered within 3–5 business days for Metro Manila and 5–10 business days for provincial areas.
Please note that once we hand over your order to the courier, we no longer have control of the parcel.
Once an order is placed, changes to the product or size may not be possible.Cancellation can be accommodated only if the parcel has not yet been shipped or picked up by the courier.
You may send us a message to get real-time updates on your order. You can also track your order status using your tracking number on J&T’s website.
Your tracking number will be sent via email once your parcel is packed or is in the process of fulfillment.
If you did not receive an email from SKOOP within a few hours of placing your order, please check your spam folder. Alternatively, the email address on your order form might be misspelled.
If you are still unable to find your order confirmation email, please contact our chat support team for assistance.
We strive to provide high-quality products that offer both comfort and style to everyone. However, if you’re not completely satisfied with your purchase, we offer a 14-day return period.
ALABANG TOWN CENTER
Ground Floor (near JOCKEY), Ayala Alabang, Muntinlupa City, Metro Manila, Philippines.
ESTANCIA MALL
Ground Floor (near OWNDAYS and WEST ELM), Main Wing, Meralco Ave., Ortigas Center, Pasig City, Metro Manila, Philippines.
ONE AYALA MALL
Third Floor (near Kamiseta), Ayala Ave. Cor. Edsa, Brgy. San Lorenzo, Makati City, Metro Manila, Philippines.
SM MALL OF ASIA
Third Floor (near OWNDAYS), North Main Mall, J.W. Diokno Boulevard, Brgy. 076, Pasay City, Metro Manila, Philippines.
Office: Unit C, 2F, B8 Bonifacio High Street, Fort Bonifacio, Taguig City, 1634
Warehouse: 3451A EDSA cor. Gracia Street, Pinagkaisahan, Makati City, 1213