FAQs
Check out the story behind Skoop here: https://skoop.com.ph/pages/inside-skoop
The size charts we follow vary per collection or design we make. You can find the size chart corresponding the product in the products page.
You can also check out our size charts here: https://skoop.com.ph/pages/size-guide-t-shirt
Track your order status with your Order # or Tracking number HERE for international customers. We only ship internationally using DHL EXPRESS.
Track your order status with your tracking number in https://www.jtexpress.ph/. Tracking ID will be sent via e-mail or direct message.
We know how important your order is, so we aim to fulfill orders as quickly as possible!
But we cannot cancel or change an order once we have printed the waybill already.
For Philippine orders, we accept PAYPAL, COD, Grab Pay, Debit Card, Credit Card, Money Transfer, Direct Bank Deposit, GCASH and ECPay.
For ECPAY, GRABPAY, or GCASH, please choose "CREDIT CARD" option upon checkout to gain access to pesopay dashboard. In peso pay dashboard you can choose ECPAY, GRABPAY or GCASH as your mode of payment.
For International orders we accept PayPal and Credit Card.
Sorry fam! All orders once placed are considered final. You can use the code in your next order if code is still available.
PHILIPPINES:
PHP 150 - NCR
PHP 180 - Outside NCR (Provincial deliveries)
INTERNATIONAL:
You can calculate the shipping fees based on your location before you checkout in our website.
If you do not receive an email from Skoop within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, log into your Skoop account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing (ayumi@skoop.com.ph)
We currently stopped our same day delivery.
We can only allow refund in our online transactions.
Step 1 - Send an e-mail to Ayumi@skoop.com.ph about your refund concern.
Step 2 - Once you get confirmation and approval from Ayumi, please send back the item/s to our warehouse.
PHYSICAL STORES:
ESTANCIA MALL
Ground Floor besides OWN DAYS and WEST ELM
Estancia Mall Main Wing, Ground Floor, Meralco Ave, Ortigas Center, Pasig, 1605 Metro Manila
SM THE BLOCK (NORTH EDSA) 4th Floor in front of Vikings
North Avenue corner EDSA, Quezon City, 1100 Metro Manila
UPTOWN MALL
2nd Floor, besides Sunnies Studios, Uptown Mall, Bonifacio Global City, 9th Ave, Taguig, Metro Manila
Yes, you can if the orders have not left the warehouse yet.
Step 1: Send an e-mail to Ayumi@skoop.com.ph or message to Skoop’s Facebook page with the order ID numbers of the orders you would like to merge.
Step 2: Wait for a confirmation from our customer service department.
On average, expect your order to be delivered within 3-5 business days for NCR and 5-10 business days for provincial deliveries.
You can also message us on Facebook messenger with your order ID number to get a real time update.
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Express International
Orders are sent
to DHL
3-5 DAYS
INTERNATIONAL SHIPPING
Money back guarantee for unsatisfied customers
30-DAY RETURN PERIOD