FAQs
Check out the story behind Skoop here: https://skoop.com.ph/pages/inside-skoop
The size charts we follow vary per collection or design we make. You can find the size chart corresponding the product in the products page.
You can also check out our size charts here: https://skoop.com.ph/pages/size-guide-t-shirt
Track your order status with your Order # or Tracking number HERE for international customers. We only ship internationally using DHL EXPRESS.
Track your order status with your tracking number in https://www.jtexpress.ph/. Tracking ID will be sent via e-mail or direct message.
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.
For international orders we accept Paypal and Credit Card.
For Philippine orders we accept PAYPAL, COD, Grabpay, Debit Card, Credit Card, Money Transfer, Direct Bank Deposit, GCASH and ECPay.
For ECPAY, GRABPAY, or GCASH, please choose "CREDIT CARD" option upon checkout to gain access to pesopay dashboard. In peso pay dashboard you can choose ECPAY, GRABPAY or GCASH as your mode of payment.
Sorry fam! All orders once placed are considered final. You can use the code in your next order if code is still available.
For Philippines:
Php 150 for Metro Manila
Php 180 for Provincial deliveries
If you do not receive an email from Skoop within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, log into your Skoop account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing info@skoop.com.ph
Yes, we do!
1. Place your order on skoop.com.ph
2. Mode of payment is either bank transfer or gcash for same day delivery.
3. Kindly message our customer service (ayumi@skoop.com.ph) to confirm the same day delivery.
4. Book “SKOOP KOMMUNITY” as the pin location or 3451 Garcia St. Brngy Pinagkaisahan Makati City (Landmark: Green Gate in front of Shakeys)
Step 1 - Send an e-mail to info@skoop.com.ph about your refund concern.
Step 2 - Once you get confirmation from our refund department please send item to our warehouse below. Name: Shawn Leguarda Address: 3451A Gracia St. Municipality: Barangay Pinagkaisahan City: Makati City Number: 0945-133-9017
Step 3 - Once approved or disapproved, our refund department will get in touch with you via e-mail or sms.
WAREHOUSE:
3451A, Gracia St. Brgy. Pinagkaisahan, Makati City. 1213
FLAGSHIP STORE:
- Ground Floor besides OWN DAYS and WEST ELM
- Estancia Mall Main Wing, Ground Floor, Meralco Ave, Ortigas Center, Pasig, 1605 Metro Manila
POP UP STORE:
SM THE BLOCK (NORTH EDSA), 4th Floor in front of Vikings
North Avenue corner EDSA, Quezon City, 1100 Metro Manila
You can also finds us in Malls at our following retail partners:
MOVE
- EVIA
Daang Hari Road, Almanza Dos, Las Piñas, 1740 Kalakhang Maynila
- STA. ROSA
63V5+967, Santa Rosa - Tagaytay Rd, Don Jose, Santa Rosa, Laguna
- BATAAN
Vista Mall Bataan, Roman Superhighway, Brgy. Cupang
MG3M+WGH, City of Balanga, Bataan
-------------------
AllSports
- TAGUIG
2nd, Vista Mall, Levi Mariano Avenue, Taguig, Metro Manila
- NORTH MOLINO
Vista Mall North Molino, Brgy. San Nicolas 1
Molino Blvd, Bacoor, 4102 Cavite
--------------------
URBAN ATHLETICS
- AYALA GREENBELT 3
Level 2, Ayala Center, Greenbelt 3, Makati City
- S MAISON AT CONRAD MANILA
Ground Level, Conrad Hotel Manila Way, Mall of Asia Complex, Pasay City
- SM FAIRVIEW
Upper Ground Level, SM Fairview, Quirino Highway cor. Regalado Ave., Brgy. Greater Lagro, Fairview, Quezon City
--------------------
TOBY'S SPORTS
- TOBY'S ARENA - SM MALL OF ASIA
Level 1, Entertainment Mall, SM Central Business Park Bay, Pasay City.
- TOBY'S SPORTS - FLAGSHIP BGC
Level 1 & 2- Unit no. SWLG 114-116 and SWUG 213-216 Bonifacio High Street Central, Bonifacio Global City, Taguig City.
Yes, you can if the orders have not left the warehouse yet.
Step 1 - Send an e-mail to info@skoop.com.ph or message to Skoop’s Facebook page with the order ID numbers of the orders you would like to merge.
Step 2 - Wait for a confirmation from our customer service department.
On average, expect your order to come within 2-5 business days for NCR and 3-10 business days for provincial deliveries.
You can also message us on Facebook messenger with your order ID number to get a real time update.
Due to restrictions under ECQ/MECQ your order may be delayed, please don’t hesitate to reach out if your order is taking longer than expected.
On average, expect your order to come within 2-5 business days for NCR and 3-10 business days for provincial deliveries.
You can also message us on Facebook messenger with your order ID number to get a real time update.
Due to restrictions under ECQ/MECQ your order may be delayed, please don’t hesitate to reach out if your order is taking longer than expected.
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Express International
Orders are sent
to DHL
3-5 DAYS
INTERNATIONAL SHIPPING
Money back guarantee for unsatisfied customers
30-DAY RETURN PERIOD