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FAQs
Check out the story behind Skoop here: https://skoop.com.ph/pages/inside-skoop
The size charts we follow vary per collection or design we make. You can find the size chart corresponding the product in the products page.
You can also check out our size charts here: https://skoop.com.ph/pages/size-guide-t-shirt
Track your order status with your Order # or Tracking number HERE for international customers. We only ship internationally using DHL EXPRESS.
Track your order status with your tracking number in https://www.jtexpress.ph/. Tracking ID will be sent via e-mail or direct message.
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.
For international orders we accept Paypal and Credit Card.
For Philippine orders we accept PAYPAL, COD, Grabpay, Debit Card, Credit Card, Money Transfer, Direct Bank Deposit, GCASH and ECPay.
For ECPAY, GRABPAY, or GCASH, please choose "CREDIT CARD" option upon checkout to gain access to pesopay dashboard. In peso pay dashboard you can choose ECPAY, GRABPAY or GCASH as your mode of payment.
Sorry fam! All orders once placed are considered final. You can use the code in your next order if code is still available.
You can calculate shipping fees based on your location before you checkout in our website.
If you do not receive an email from Skoop within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, log into your Skoop account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing info@skoop.com.ph
Yes, we do!
1. Place your order on skoop.com.ph
2. Mode of payment is either bank transfer or gcash for same day delivery.
3. Wait for an SMS from the Skoop Team for a contact person and pick-up point.
4. Book “SKOOP KOMMUNITY” as the pin location or 3451 Garcia St. Brngy Pinagkaisahan Makati City (Landmark: Green Gate in front of Shakeys)
Step 1 - Send an e-mail to info@skoop.com.ph about your refund concern.
Step 2 - Once you get confirmation from our refund department please send item to our warehouse below. Name: Shawn Leguarda Address: 3451A Gracia St. Municipality: Barangay Pinagkaisahan City: Makati City Number: 0945-133-9017
Step 3 - Once approved or disapproved, our refund department will get in touch with you via e-mail or sms.
WAREHOUSE: 3451A, GRACIA ST. BRGY PINAGKAISAHAN MAKATI CITY.
You can also finds us in Malls around Metro Manila at our following partners:
BRATPACK
-NCR BRANCHES
LUCKY CHINATOWN
10B 2ND LEVEL LUCKY CHINATOWN MALL, BINONDO MANILA
AYALA GREENBELT 5
SPACE 56, 2ND LEVEL, GREENBELT 5, LEGASPI STREET, AYALA CENTER
ROBINSONS MANILA
LEVEL-2 SPACE 02166 PEDRO GIL WING ROBINSONS PLACE ADRIATICO ST. COR P GIL ST., ERMITA, 072 BGY. 669, MANILA
AYALA UP TOWN CENTER
SPACE NO B-117/118 AND 119 G/F UP TOWN CENTER AYALA MALL KATIPUNAN AVENUE QUEZON CITY
ARANETA CENTER GATEWAY
LEVEL 2 SPACE 02029, GATEWAY MALL, ARANETA CENTER CUBAO
AYALA ALABANG TOWN CENTER NEW
SPACE #3345 2ND FLR. EXPANSION BUILDING ALABANG TOWN CENTER
SM NORTH EDSA THE BLOCK
LEVEL 3 SPACE #312 THE BLOCK SM CITY NORTH AVENUE BRGY BAGONG PAG-ASA QUEZON CITY
-LUZON BRANCHES
AYALA CAMP JOHN HAY
RETAIL CLUSTER D LEVEL 1 SPACE NO.1 BAGUIO AYALA LAND TECHNUHUB CAMP JOHN HAY ORDONIO DRIVE BRGY. BAKAKENG LOAKAN ROAD BAGUIO CITY, 2600
AYALA MARQUEE
2ND LEVEL, 2133-2134, MARQUEE MALL, PAMPANGA
AYALA SOLENAD NUVALI
SPACE 34-36 SOLENAD 2 NUVALI, BRGY STO DOMINGO STA ROSA CITY, LAGUNA
SM PAMPANGA
UPPER GROUND FLOOR, STALL 163, SM PAMPANGA, SAN JOSE, SAN FERNANDO CITY, PAMPANGA
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URBAN ATHLETICS
AYALA GREENBELT 3
27 GREENBELT 3, ESPERANZA ST., MAKATI CITY, AYALA CENTER
CONRAD S MAISON
GROUND LEVEL, S. MAISON CONRAD HOTEL MANILA, MALL OF ASIA COMPLEX, PASAY CITY
SM MEGMALL
2ND FLOOR, TOWER 2 SM MEGAMALL, MANDALUYONG, EDSA CORNER
SM FAIRVIEW
LOWER GROUND LEVEL, AX3 2116 - 2118 UPPER GROUND FLOOR
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REGAIN
THE NINES UPTOWN MALL
2ND FLOOR, UPTOWN MALL, BGC, TAGUIG CITY
THE NINES MANILA BAY
1ST FLOOR, LEFT WING - GROUND FLOOR AYALA MALL Y THE BAY
Yes, you can if the orders have not left the warehouse yet.
Step 1 - Send an e-mail to info@skoop.com.ph or message to Skoop’s Facebook page with the order ID numbers of the orders you would like to merge.
Step 2 - Wait for a confirmation from our customer service department.
On average, expect your order to come within 2-5 business days for NCR and 3-10 business days for provincial deliveries.
You can also message us on Facebook messenger with your order ID number to get a real time update.
Due to restrictions under ECQ/MECQ your order may be delayed, please don’t hesitate to reach out if your order is taking longer than expected.
On average, expect your order to come within 2-5 business days for NCR and 3-10 business days for provincial deliveries.
You can also message us on Facebook messenger with your order ID number to get a real time update.
Due to restrictions under ECQ/MECQ your order may be delayed, please don’t hesitate to reach out if your order is taking longer than expected.
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Orders will not be processed for unsettled payments. Email proof of payment to info@skoop.com.ph or send via Viber chat to 0919-065-6712
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