Pokémon - Hey Pikachu - Biscay Bay

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Customer Reviews

Based on 4 reviews
Mikka Ramirez

Pokémon - Hey Pikachu - Biscay Bay

Allison Malto
It's good

Shirt feels comfortable to wear.

Jeffry Vitalicio
Pokémon - Hey Pikachu - Biscay Bay

Great fit, nice design!!

Customer Service is Erratic

Great shirt but customer service is erratic. They promised me a Pikachu sticker since their warehouse dispatch team messed up my last two orders by sending the wrong item and size. First one is the Essentials Crop Top and Pencil Skirt, they sent me two crop tops instead. The second one is for the MewTwo shirt where they sent me a Kids Large Size when I ordered an Adult Large Size. I have shouldered the shipping fee for both item return. As I know I got the items on a discounted rate, I didn't think of requesting a refund for the shipping and then they just gave me a complete set of the past drop's stickers which I appreciate. On top of that, they also promised me the Pikachu sticker but it wasn't available back then. Finally, when I ordered the Pikachu shirt, they sent me the correct product and size! Well, that was because I gave them a message that hopefully they get my item correct this time. I was expecting that they will include the Pokemon sticker there but apparently, the next thing I saw in their ad promotion is that there's a purchase requirement to get the stickers. They could have just told me that when I purchased the shirt so I added more items in my cart. Overall, they don't prevent things from happening. They just try to cover up the mistakes that happened to possibly correct it which makes the customer journey a hassle. I still love the products but I hope customer service can be improved + the warehouse and dispatch processes.