Customer Support

Shipping and Order Information

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn’t include weekends or holidays.

Shipping fees are non-refundable. If you refuse any shipments from skoop.com.ph, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete.

Skoop does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Skoop reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

     • Irregular or excessive returns history indicative of “wardrobing;”

     • Irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

     • Potential fraudulent or criminal activity.

Similarly, Skoop reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

deliver

FREE SHIPPING ON INTERNATIONAL ORDERS OVER US$100 FREE SHIPPING ABOVE 1000php

return

30-DAY RETURN PERIOD

secure

3-5 DAY INTL SHIPPING

ship

100% SAFE & SECURE CHECKOUT