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Don’t worry! We are still operational on a skeletal level. We will still do our best to procees your orders ASAP. Be advised your order will take 4-8 calendar days. Thank you for your patience and understanding.
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Return Policy

You have 3 days upon delivery to file for an exchange. Anything after 3 days upon delivery is assumed final and cannot be exchanged. We encourage everyone to inspect the product upon delivery if the product is correct with size and design. 

Unfortunately, we do not accept cash refunds. We only issue store credit that you can request from us if you are unsatisfied with an order.

We accept returns for change of size, change of design or if item is damaged. All return orders must be filed within 3 days of delivery or else your order is considered final. All returns are to be inspected if still in brand new condition. All returns that are not in brand new condition is not a candidate for return or exchange. 

All fees that are involved in returns are shouldered by customer. Skoop will shoulder return expense if we made a mistake in your order. 

Step 1 - Send an e-mail to info@skoop.com.ph about your return or exchange concern.


Step 2 - Once you get confirmation from our return or exchange department please send item to our warehouse below.Name: Victor MusneAddress: 3451A Gracia St.Municipality: Barangay PinagkaisahanCity: Makati CityNumber: 0917-315-0430


Step 3 - Once approved or disapproved, our return or exchange department will get in touch with you via e-mail or sms.

No worries! Please shoot us an e-mail within 3 days of delivery if you item is damaged. Kindly include photo of damaged item and we will replace that for you ASAP. All expenses will be shouldered by us.

Unfortunately, unless the item is defective, we cannot shoulder any fees.

The whole team strives to answer all sizing inquiries, so please don’t hesitate to send us a message. We’ll try our best to go beyond the size guide and recommend the best fit for you. E-mail us at INFO@SKOOP.COM.PH

STREET: 3451A Gracia

CITY: Makati, Metro Manila

 

VILLAGE/ BARANGAY: Pinagkaisahan

ZIP CODE: 1213

NAME: ARTEMIO CABILES JR.

While steps are in place in order to avoid this, as soon as you notice it, kindly contact us immediately At info@skoop.com.ph

The approval, checking and crediting process from our team will only take 3-4 business days in total. The duration and length of time for this will largely depend on your chosen return shipping method. Using standard postal mail will usually delay this process to around 1 month.

First of all, we’d like to apologize as this is out of our control. The biggest reason why return shipping can be expensive is that our warehouse is located in the Philippines. For customers who want to have their exchange processed quickly opt for express international shipping (the duties of which will not be covered by Skoop). However, most of our customers opt to ship returns via USPS or standard postal mail (which could take up to a month for delivery) for $10 to save on costs.

Hi fam, rest assured that we make it a point to inform our customers we’ve received their package as soon as it’s delivered to our warehouse. If you opted to return your items via postal mail, it’s possible there were delays in the customs. It’s not unusual for delays to occur during these scenarios.

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