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Customer Support

Return Policy

Unfortunately, unless the item is defective, we cannot shoulder any fees.

The whole team strives to answer all sizing inquiries, so please don’t hesitate to send us a message. We’ll try our best to go beyond the size guide and recommend the best fit for you. E-mail us at INFO@SKOOP.COM.PH

STREET: 3451A Gracia

CITY: Makati, Metro Manila


VILLAGE/ BARANGAY: Pinagkaisahan

ZIP CODE: 1213


While steps are in place in order to avoid this, as soon as you notice it, kindly contact us immediately At

The approval, checking and crediting process from our team will only take 3-4 business days in total. The duration and length of time for this will largely depend on your chosen return shipping method. Using standard postal mail will usually delay this process to around 1 month.

First of all, we’d like to apologize as this is out of our control. The biggest reason why return shipping can be expensive is that our warehouse is located in the Philippines. For customers who want to have their exchange processed quickly opt for express international shipping (the duties of which will not be covered by Skoop). However, most of our customers opt to ship returns via USPS or standard postal mail (which could take up to a month for delivery) for $10 to save on costs.

Hi fam, rest assured that we make it a point to inform our customers we’ve received their package as soon as it’s delivered to our warehouse. If you opted to return your items via postal mail, it’s possible there were delays in the customs. It’s not unusual for delays to occur during these scenarios.


Free Shipping On International Orders over US$100 free shipping above 1000php


30 Day Return Period


3-5 Days Shipping


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