Customer Support

Return Policy

We accept returns and exchanges within 30 days from the date you received your order. For orders within the Philippines, however, we will only accept returns up to 7 business days from the date of receipt. 

Exchange requests outside of these grace periods will not be accepted except for extraordinary cases.

We do not offer cash refunds and our policy is a STORE COUPON REFUND ONLY Policy.

Unfortunately, due to the costs of handling, processing, shipping international orders, and payments, we cannot issue cash refunds for returns. We are happy to grant store credit in return for your newly purchased Skoop item that may not fit perfectly for the first time.

Note: We will issue store credit only for the value of the items returned. Shipping is non-refundable.

Aside from applying for a return within the grace period stated above, below are the other requirements for us to accept your return request:

1. Item/s were not purchased with a discount of 25% or more. These sales are considered final and cannot be returned

2. All return items must be unused and undamaged. Washing or altering the item/s in any way are considered damaging it. We suggest wearing it over other pieces of clothing when you are trying it on for the first time to avoid stains and damages

3. It must be returned in original condition, complete with its hang tag.

The buyer is responsible for all return costs—including shipping, duties, and taxes.These are not covered and will not be reimbursed by us.

Given this, please declare minimum shipment value for returned parcels. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.

Note: If your original order was paid using a PayPal account, they offer a service to cover and refund return shipment costs. Please see (or your country’s local Paypal website): https://www.paypal.com/us/webapps/mpp/returns/

Given this, please declare minimum shipment value for returned parcels. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.

     1. Submit a return request via e-mail info@skoop.com.ph.

     2. Please allow 1-2 business days for our team to process and approve your return request. We reserve the right to refuse return items that are not within our guidelines.

     3. Ship the item/s back to ADDRESS: 3451A Gracia St. Barangay Pinagkaisahan Makati City ZIP CODE: 1213

     4. Once we’ve received the item/s, we will send you an email updating you of its status

     5. After we’ve checked the item/s and it has passed our quality control, you will receive an email containing your store coupon.

     6. You may then use the store coupon to purchase a new item in another style or size from our online store within the same amount or lower.

Note: Skoop cannot be held liable for missing shipments if you waive the signature requirement as the logistics provider is outside of our control.

We also recommend keeping the Tracking ID should issues arise. Item/s returned without a return request number will not be accepted and will be returned to you at your cost.

All of our styles are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, contact us info@skoop.com.ph within 1 month of receipt. Please include images showing the faulty/damaged product. We’ll make sure to sort out the problem quickly.

Additionally, we cannot be held liable for any damage beyond normal wear and tear. Unfortunately, unless the item is defective, we cannot shoulder any fees.

The whole team strives to answer all sizing inquiries, so please don’t hesitate to send us a message. We’ll try our best to go beyond the size guide and recommend the best fit for you. E-mail us at info@skoop.com.ph

Unfortunately, unless the item is defective, we cannot shoulder any fees.

The whole team strives to answer all sizing inquiries, so please don’t hesitate to send us a message. We’ll try our best to go beyond the size guide and recommend the best fit for you. E-mail us at INFO@SKOOP.COM.PH

STREET: 3451A Gracia

CITY: Makati, Metro Manila

 

VILLAGE/ BARANGAY: Pinagkaisahan

ZIP CODE: 1213

NAME: ARTEMIO CABILES JR.

While steps are in place in order to avoid this, as soon as you notice it, kindly contact us immediately At info@skoop.com.ph

The approval, checking and crediting process from our team will only take 3-4 business days in total. The duration and length of time for this will largely depend on your chosen return shipping method. Using standard postal mail will usually delay this process to around 1 month.

First of all, we’d like to apologize as this is out of our control. The biggest reason why return shipping can be expensive is that our warehouse is located in the Philippines. For customers who want to have their exchange processed quickly opt for express international shipping (the duties of which will not be covered by Skoop). However, most of our customers opt to ship returns via USPS or standard postal mail (which could take up to a month for delivery) for $10 to save on costs.

Hi fam, rest assured that we make it a point to inform our customers we’ve received their package as soon as it’s delivered to our warehouse. If you opted to return your items via postal mail, it’s possible there were delays in the customs. It’s not unusual for delays to occur during these scenarios.

deliver

FREE SHIPPING ON INTERNATIONAL ORDERS OVER US$100 FREE SHIPPING ABOVE 1000php

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30-DAY RETURN PERIOD

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3-5 DAY INTL SHIPPING

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100% SAFE & SECURE CHECKOUT