1. Submit a return request via e-mail email@example.com.
2. Please allow 1-2 business days for our team to process and approve your return request. We reserve the right to refuse return items that are not within our guidelines.
3. Ship the item/s back to ADDRESS: 3451A Gracia St. Barangay Pinagkaisahan Makati City ZIP CODE: 1213
4. Once we’ve received the item/s, we will send you an email updating you of its status
5. After we’ve checked the item/s and it has passed our quality control, you will receive an email containing your store coupon.
6. You may then use the store coupon to purchase a new item in another style or size from our online store within the same amount or lower.
Note: Skoop cannot be held liable for missing shipments if you waive the signature requirement as the logistics provider is outside of our control.
We also recommend keeping the Tracking ID should issues arise. Item/s returned without a return request number will not be accepted and will be returned to you at your cost.